Customer Service

Shipping & Delivery

Free Delivery on all orders (excluding non-UK postcode areas) over £25.00. Postage and Packaging will be charged for any orders under £25.00. A flat rate of £3.00 will be added at the point of purchase.

We aim to dispatch on the same day, provided that the order comes in before 1.00pm Monday to Friday. No deliveries are dispatched on Saturday, Sunday or any UK Bank Holidays but will be dispatched on the first day available. 

We use ROYAL MAIL as our courier for most parcels. We prefer a reputable company with experience to deliver accurately and on time to our customers. From time to time we use other courier services depending upon the weight of the item.

Non delivered items are always returned to us. We will contact you on the e-mail / telephone number which you have provided us with to notify you that an item has been undelivered. 

No parcels are left in an open space, so you have peace of mind that your delivery will be looked after by our courier service. Most of the deliveries will have an allocated tracking number which can be used to find out exactly what has happened to the parcel.

You will automatically receive a dispatch e-mail to notify you that we have dispatched the order, and that it's on its way. Always provide an address where a delivery can be made. It is the policy of most courier companies that a parcel is left in a secure place. However, we would like to encourage you that you use an address which is easy to deliver to, during working hours where you are available for picking up the delivery.

You will not be required to sign for your parcel unless we have sent it by a tracked service or signed for delivery. Normally large orders over 2kg or over the value of £50 will be sent by a tracked service. We will notify you on your confirmation that we require a signature for the item. 

Force Majeure: REVITALISE SUPPLEMENTS Ltd

shall not be liable for any breach of its obligations or for compensation or refund for loss, damage or delay resulting from an Event of Force Majeure. Such events, which are outside Revitalise Supplement's control, include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute.

Privacy Security

We use reputable payments systems for collecting money when an order is placed. PayPal have security in place to safeguard your finance details. Please contact us on

0121 667 8312 should you have any questions relating to the security of your information.All personal information is held securely on our website, with a backed up two servers. 

All personal information is treated confidentially and is not shared with any third party. The information which we hold is only for use by

REVITALISE SUPPLEMENTS Ltd  and Wellbeing Range.

Returns & Replacements

We want you to be 100% satisfied with every product which you purchase from us, so our Customer Services Team will be happy to answer any questions about your purchased items. 

If you are not 100% satisfied with the product which you have ordered, then please return to us within 30 days receipt of the product. We will simply refund you the amount, and this will go back into the account which you used to carry out the online payment. The product item must be returned in re-saleable condition and must be fit for purpose.

Any expired products will not be refunded (this applies to specific products which contain "LIVE CULTURES."). 

Regrettably any postage costs incurred with the return of the item will not be refunded

If your product is faulty or damaged, then you must contact our Customer Services 0121667 8312.

Our Customer Services Team will provide you with guidance on the return of your item.

RETURNS ADDRESS:   

REVITALISE SUPPLEMENTS LTD t/a Wellbeing Range

c/o Skeltons Chemist

2 Congreve Walk

Bedworth.  

CV12 8LY.

Ordering

Your order can be placed online using our web based checkout. You will be prompted for relevant information in order to checkout. You will be able to see the product/s which you would like to purchase. Once you have placed the order, we will receive your order and we will dispatch the item/s listed on the order. You will receive a copy of the order along with the delivery for your records. 

You can place an order over the telephone, Monday to Friday, 9.00am until 4.00pm.

Contact us on 0121 667 8312 for a telephone processed order.

We will use a secured method (via PayPal) to take the payment over the phone. This is an additional service which we pay for, and we will use their portal to take the payment. You can be assured that all finance information will be secure and kept confidential. PayPal provide us with their assurance for the service which we use. 

All discount vouchers can only be redeemed when using the online service. We are unable to process the vouchers when a telephone order is made. 

Please note:

 discount voucher promotions are for limited periods of time, so please check the date on the voucher. We cannot honour any out of date vouchers.

Payment, pricing & promotions

All payments are taken securely using reputable payment systems: Paypal.

We want to be able to make sure that you feel 100% confident that we are company which you can trust. 

We offer discounts on some products, and our aim is to ensure that we can provide you with the best product at the best price. We can only price match with another company, with the exact brand, type of product and quantity.

We are unable to price match 3rd party marketplaces, such as eBay or Amazon. However, we continually carry out comparisons in order to bring you the very best product at the right price. 

Wellbeing Range runs a loyalty rewards scheme, please see the policy under the Rewards Points section in this website for a detailed outline.

You will see on our website that we have endorsed retailer marks, which will indicate to you that we sell authentic and original products. We do not buy or sell any items which are fakes. We make sure that every brand or manufacturer which we carry is reputable and has high standard practices in place.

All food supplements must be manufactured to the "Good manufacturing practice," or are "pharmaceutically graded." We will not sell any products which have been flagged up as unsafe by the MHRA. 

We keep informed around current legislation and practice for retailing health and wellbeing products. 

All promotions will be automatically emailed out to our customers. If there are any questions relating to the promotions, then our Customer Services Team will be happy to help on

0121 667 8312.

Viewing Orders

Your order can be viewed online at any time, by simply logging into your account. Your account will also provide you with a history of orders and payments/refunds made. 

Updating Account Information

Go into "MY ACCOUNT" and use LEFT NAVIGATION menu to update your details. 

If you are unable to make changes, then please contact send us your query via the Contact Us form, write down the detail of your issue, and we will pass that to the IT team who will be able to provide some support. Always add on your telephone number so that can contact you.